Refund policy

The right of withdrawal, as provided by law, applies only if the Customer qualifies as a “consumer,” meaning a natural person acting for purposes outside of their entrepreneurial, commercial, craft, or professional activities.

The Customer may exercise the right of withdrawal without any penalty and without specifying the reason, within thirty days of receiving the purchased goods.

To exercise the right of withdrawal, the Customer must send a written communication via email to the following address: scrivici@steamvoyage.com, stating the order identification number and specifying which products they wish to withdraw from.

Even when exercising the right of withdrawal, the Customer will bear the full cost of returning the purchased products, whether or not the product has already been delivered, or if it is delivered to the Customer after the withdrawal due to a shipment that has already occurred.

The deadline for returning the product is thirty days from the communication of the withdrawal. The Customer must send the product back in its original, undamaged, unaltered condition, complete with the original box, any manuals and/or instruction booklets, and include the order reference number inside the box. “SteamVoyage” will not accept returns that are damaged or have missing packaging or components as outlined above, and in such cases, no refund will be provided, and the received items will be available to the Customer for a maximum of 10 days.

The return of items for which the right of withdrawal is being exercised must be made to the following address:

Maria Elena Soldani – Via Augusto Camerini n°40, 00139 Rome – Tel +39 3895918955.

For the Customer entitled to exercise the right of withdrawal, “SteamVoyage” will refund the amount paid by the Customer, excluding the direct cost of returning the product, which remains the Customer’s responsibility. The Customer will be liable for any decrease in the product's value resulting from improper use.